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We’re blogging our experience journey, using data and analytics to gain sentiment insight and improve the experience of staff and customers.
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We ❤ Experience
For a long time we’ve been delivering services, now peoples ideals are shifting, they want experiences.
noun | /ɪkˈspɪə.ri.əns/
Something that happens to you that affects how you feel
Experience is something that happens to you that affects how you feel. It is influenced by your perspective, expectations, memories, and emotions.
Experience is cumulative, it is built up by multiple interactions or transactions over time. Each moment can have a positive or negative impact on the overall experience.
Experience is about outcomes, not steps in a process. You measure it by the value and satisfaction that people derive from their interactions with an organisation, product, or service.
By understanding the relationships between sentiment, technical and operational data, we can craft outcomes that take us from providing a transactional service to providing an experience.
Hi, I’m Aaron, a guy who learnt a framework and loved it.
I’m not an expert, yet, but I’m starting an experience revolution and want to document my journey.
With 16 years’ experience in delivery of services, I’m shifting to delivering experiences.
Want to watch that crazy journey?
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